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AIA Financial Advisers will never ask for your personal or banking credentials such as password and one-time PIN (OTP), security code over the phone or via email. If you are unsure about a call, email or SMS, verify with your AIA Consultant/Insurance Representative, contact our Customer Care Hotline at 1800 248 8000 or visit any of our customer service centres. For more information, please visit AIA Singapore's Security Advisory page.