Alternatively, customers may contact us via other channels with your enquiry by:
Should you have queries on the coverage of your policies, particularly on the COVID-19, please feel free to contact the AIA Customer Care team or your AIA FA Financial Consultant.
In the event of any claims relating to COVID-19, we will provide dedicated and expedited support. Please contact the AIA Customer Care team or email us at SG.ClaimsQN@aia.com.
At AIA Financial Advisers, the health and wellbeing of our stakeholders is of utmost priority.
To ensure the wellbeing of all stakeholders (those who are in good health) and customers who have secured appointments at the AIA Customer Service Centre located at 1 Finlayson Green, we have taken a number of preventive measures:
- Provision of hand sanitizers;
- Temperature checks for frontline staff;
- Daily cleaning and disinfection have been stepped-up at the AIA Customer Service Centre.
Customers will also need to have their temperature taken and fill up the Visitor’s Health Declaration Form before entering the AIA Customer Service Centre.
AIA Financial Advisers will closely monitor the local situation and revise the operating hours and servicing structure if the need arises where updates would be shared on AIA Financial Advisers corporate website – www.aiafa.com.sg.
For updates on COVID-19, please refer to the Ministry of Health (MOH) website - https://www.moh.gov.sg/covid-19
1 As at 24 March 2020.
2 Subject to change with reference to updates on the MOH’s website: https://www.moh.gov.sg/covid-19
DOWNLOAD AIA FINANCIAL ADVISERS ADVISORY ON COVID-19 (CORONAVIRUS DISEASE 2019)