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{{label}}Dear Customer
Ministry of Health (MOH) had announced on 7 February 2020 that the COVID-19 situation in Singapore - under the ‘Disease Outbreak Response System Condition’ (DORSCON) level is at ORANGE Alert.
How will it affect you as a visitor to the AIA Customer Service Centre?
At AIA Singapore, the health and wellbeing of our stakeholders is of utmost priority.
With the circuit breaker period ending 1 June 2020, the Singapore economy would be opening in three phases¹. While we will be making progressive adjustments in the coming weeks in line with the Government’s advisories, we should all continue to remain vigilant of the COVID-19 situation.
As part of our safe management measures, please note that from 2 June 2020 our customer service centre located at 1 Finlayson Green will be open for essential servicing by appointment only from 9.00am to 5.00pm, Monday to Fridays, excluding public holidays. However, our customer service centre located at 3 Tampines Grande will remain closed till further notice.
Please click here to book an appointment for the following essential services:
1) Policy Loan and Withdrawal of Policy Benefits
2) Termination
3) Claims Submission
4) Nomination of Beneficiaries
5) Extension of Grace Period
To keep you safe and ensure the wellbeing of all stakeholders and customers who have secured appointments at the AIA Customer Service Centre located at 1 Finlayson Green, we have taken a number of preventive measures:
Our cashier counters will remain closed until further notice.
Customers who wish to pay their premiums, loan repayment and reinstatement fees are requested to use the following alternative payment channels that we have made available for you:
We seek for your kind patience should there be a delay in our response(s) to your queries as we continue to do our best to service you and ensure an effective operation in light of this situation.
We encourage you to contact us via other channels with your enquiry by:
Should you have queries on the coverage of your policies, particularly on the COVID-19 or on the AIA COVID-19 Support Programme, please feel free to contact our AIA Customer Care team or your AIA FA Financial Advisers.
In the event of any claims relating to COVID-19, we will provide dedicated and expedited support. Please contact the AIA Customer Care team or email us at SG.ClaimsQN@aia.com.
AIA Financial Advisers will closely monitor the local situation and update the operating hours and servicing structure if the need arises where updates would be shared on AIA Financial Advisers corporate website – www.aiafa.com.sg.
For updates on COVID-19, please refer to the Ministry of Health (MOH) website - https://www.moh.gov.sg/covid-19
¹ Refer to advisory from Ministry of Health, “END OF CIRCUIT BREAKER, PHASED APPROACH TO RESUMING ACTIVITIES SAFELY”, dated 19 May 2020.
DOWNLOAD AIA FINANCIAL ADVISERS ADVISORY ON COVID-19 (CORONAVIRUS DISEASE 2019)
Source: WHO, https://www.who.int/