Please note that AIA Customer Service Centre reserves the right to decline customers - who are unwell with flu symptoms. This also extends to anyone with travel history to mainland China in the last 14 days1 to further minimise the risk of community spread of the COVID-19 in Singapore.
Alternatively, customers may contact us via other channels with your enquiry by:
Should you have queries on the coverage of your policies, particularly on the COVID-19, please feel free to contact AIA Customer Care team or your AIA FA Financial Advisers.
In the event of any claims relating to COVID-19, we will provide dedicated and expedited support. Please contact AIA Customer Care team or email us at SG.ClaimsQN@aia.com.
At AIA Financial Advisers, the health and wellbeing of our stakeholders is of utmost priority.
To ensure the wellbeing of all stakeholders (those who are in good health) visiting the AIA Customer Service Centre located at 1 Finlayson Green, we have taken a number of preventive measures:
- Provision of hand sanitizers;
- Temperature checks for our frontline staff;
- Daily cleaning and disinfection have been stepped-up at our AIA Customer Service Centre.
Customers will also need to have their temperature taken and fill up the Visitor’s Health Declaration Form before entering the AIA Customer Service Centre.
AIA Financial Advisers will closely monitor the local situation and revise the operating hours and servicing structure if the need arises where updates would be shared on AIA Financial Advisers corporate website – www.aiafa.com.sg.
For updates on COVID-19, please refer to the Ministry of Health (MOH) website - https://www.moh.gov.sg/2019-ncov-wuhan
1 For more information, please refer to - https://www.stb.gov.sg/content/stb/en/home-pages/advisory-on-wuhan-coronavirus.html
DOWNLOAD AIA FINANCIAL ADVISERS ADVISORY ON COVID-19 (CORONAVIRUS DISEASE 2019)
