Service Notice

Due to an ongoing Microsoft Outlook outage, we are currently unable to receive/send emails or call customers regarding their scheduled call bookings. For urgent matters, please call our hotline at 1800 248 8000 or log in to AIA+ and click on Chat with us to connect with our customer service officers. We apologize for the inconvenience and thank you for your patience.

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Beware of scammers impersonating as AIA Financial Advisers staff or AIA Consultants

Stay vigilant and protect yourself from individuals impersonating as AIA Financial Advisers staff or AIA Consultants. Here are some precautions that you should take:

Verify Identity: Always verify the identity of anyone claiming to represent AIA Financial Advisers. Our AIA Consultants will never call on behalf of the Monetary Authority of Singapore (MAS).
Do not share your personal or banking details: AIA Financial Advisers will never ask for your personal or banking credentials such as user ID, password, one-time PIN (OTP) and security codes over the phone or via email.
Payments and Cash Collection: AIA Consultants will never ask you to transfer money to them or pay them cash on behalf of AIA Singapore or the Monetary Authority of Singapore (MAS). To make a payment, please login to AIA+ and click on Payment. Alternatively, you can follow the instructions on your premium notice letter and make payment via AXS, internet banking or PayNow.

If you are unsure about a call, email or SMS, verify with your AIA Consultant or contact our Customer Care Hotline at 1800 248 8000.